Shipping & Cancellations
All of our sales are charged at £2.95 shipping, irrespective of the size, mainly because it avoids confusion and, we think, offers a pretty good deal for internet shopping these days. We use Royal Mail’s first class service for small orders and BusinessPost for larger orders. Royal Mail currently aim to deliver 92% of first class mail the following day, however please allow up to 3 days for items sent in this way.
We aim to dispatch all orders placed before 2pm and in stock on the day that you place your order – we are pretty good at hitting this target too, even if we say so ourselves. If your goods are out of stock they will be placed on order and will be sent as soon as they come into stock. Please do allow us a few days for delivery of items out of stock. If, for some reason, you order something that we do not have in stock and we cannot get hold of any within a reasonable period, we will always send you an e-mail and let you know what the expected shipping date is, and give you the chance to cancel your order and look elsewhere.
You can cancel an order, without penalty, at any point up until the order has been shipped, but please do try to let us know as soon as possible if you have ordered something in error – as mentioned above, we don’t hang around and your order will be out of the door quickly! If it has already been dispatched, please see the returns policy detailed below.
Returns, Exchanges & Refunds
In compliance with the Distance Selling Regulations we are happy to offer all of our customers a 7-day “cooling-off” period for any goods supplied by Fuzion Systems Ltd. Of course, goods that you wish to return must be sent back to us in 'as new' condition! We will then be able to process a refund to the value of those goods returned – we aim to process such transactions upon the day of receipt of the goods, subject to processing by our banking facility of course.
If you have a technical problem with any of our products, the first thing to do is click on the 'Help Me' button, available on the left side of each page. From here you will be able to access one of our nice friendly technically-minded people who will jovially take some details of the problem, and see if there is anything that can be done.
If we are unable to rectify your problem in this way, we will give you the address to send the product back to us. Please make sure that you include details of your name, invoice number or postcode in your returned parcel, so that we can identify from whom it has come. We will then take a look at the product and either send you out a direct replacement, or refund the value of the item, whichever you prefer.
If we have shipped an order by Royal Mail and it hasn’t arrived then the Royal Mail Lost Item Policy comes into play; Royal Mail will only consider an item “lost” if fifteen days have elapsed from the date of posting. We are unable to send out a duplicate order free of charge until this time has elapsed, or we are unable to claim compensation from Royal Mail. If your order has not arrived then please give us a call and we will tell you at what point we will be able to ship it again. If your item was sent by courier, we will be able to track it almost immediately and let you know if there is some kind of problem – but please DO contact us, otherwise we don’t know about a failed delivery until it is returned back to us – normally a couple of weeks.
