Q: Why is your site called FunFuzion?

A: FunFuzion is part of Fuzion Systems Ltd - we have various websites for various things - mainly computer hardware and suchlike to be honest, but we ended up with lots of toys in the office because, well, we like to play with them. So we thought we would try to spread even more cheer than usual by creating FunFuzion too.

Q: How is it possible that you don't charge VAT?

A: Of course we do charge VAT, otherwise HM Revenue and Customs would have visited us! But what we don't do is promise you a product at �X, and then charge you �Y by adding VAT on after you've clicked on your basket, we think it's a little bit dishonest. So, the price you see on the item is the same price that you will see at the checkout, no little tricks here to fool you into thinking you're getting something cheaper than you actually are. We also have a policy of a flat �2.95 to cover our postage and packing expenses, irrespective of the size of your order - it keeps things simple and, to be honest, encourages people to buy more Fun stuff in one go!

Q: What if I can't find the product that I am looking for on your site?

A: We are constantly striving to expand our range to include more of the classics, as well as new items that come onto the market, but sometimes it's difficult to keep pace (especially as we like to give all our toys a thorough testing by messing about with them in the office!). If you can't find what you're looking for, then click on the 'Help Me' button that appears on each page. That's what it's there for after all - we like to chat, and we like to help people, so try out our friendly personal touch and don't be afraid to ask, we're lovely! If there isn't anyone available, then send us an e-mail to webteam@funfuzion.co.uk or call us on 0844 589 1000 and we will give you a price on anything we can find that might suit you.

Q: Who makes the things that you sell?

A: Various companies supply us, but one thing that they all have in common is that they do not sell anything that has not been rigorously tested for safety. Some of the things we sell are not toys. Where an item is a toy, it will be marked 'CE' which means that it is in compliance with the Toy (Safety) Regulations 1995.

Q: I need something quickly! How soon can you get it to me?

A: We aim to ship at least 80% of our orders on the day that we receive them. The vast, vast majority of the rest will go the day after. If you order anything and we find that, due to a stock discrepancy or shipping problem, we will not be able to get it out to you within a few days, we will send you an e-mail to let you know, giving you an estimated time for completion of the order, and giving you the option to cancel without charge if you so wish. If you have forgotten someone's birthday (hey, we've all been there) and need a super-fast delivery, then we can arrange for Special Delivery for an additional charge - just give us a call to let us know and we will let you know how much more it would be to get it to you next day guaranteed.

Q: My order was damaged when it arrived! What do I do?

A: The first thing you should do is call us so we can whinge about Royal Mail! We will never send out an item that is not in a suitable condition for use - but we appreciate that things do get damaged in transit from time to time. If you open your package to find something in tiny pieces, full of water or with a crucial bit snapped off then give us a call - we will ask you to send it back and get another one out to you straight away. For more details please see our page on our Shipping & Returns Policy.

Q: I need a large quantity of one thing for a business promotion. Can I get a discount?

A: If you want to place a bulk order then please feel free to give us a call. Generally speaking our prices are pretty much rock-bottom to begin with, but we will certainly take a look at what you want and figure out if we can do it any cheaper for you - it never hurts to ask, eh? One thing to bear in mind, though, is that our stock level fluctuates constantly, so if you need, say, 500 of something, please try to give us a bit of notice as we may have to locate additional stock.

Q: A product on your site specifies 'various colours available' - if I want to be specific, how do I go about it?

A: It is true that some of our products come in slightly varying designs, colours or shapes. If you need to be specific (eg: you want a blue wind-up boat, as opposed to just a wind-up boat) then the easiest thing to do is to drop us an e-mail (webteam@funfuzion.co.uk) giving us your name, postcode, and precise requirements, or give us a call on 0844 589 1000 to discuss it. Please note that if you order more than one of something, and there are different styles or colours of that one product available, we will vary it and give you some of each, so if you need them all to be absolutely identical for some reason then please let us know in a similar fashion!

RANDOM QUESTION OF THE WEEK:

Q: What is a 'slap wheelie'?

A: It's a specific kind of trick performed by monster trucks - the truck is jumped over an obstacle and, when the front wheels bounce on landing (the 'slap') the driver accelerates, pulling the truck into a wheelie. Probably most famous for his use of the slap wheelie would be Dan Runte in his classic truck, 'BigFoot'.