Fuzion Philosophy
Fuzion Systems Ltd was formed on the principle of: "If we can't do it well, we just won't do it." With an emphasis on Customer Service, we wanted our websites to be friendly, approachable places where you can find what you want, see how much it costs, and if you have any questions we are easy to ask.
We didn't want to be just another internet seller. We want to stand out from the crowd with colour, fun, originality and, most importantly, giving customers what they want.
So we promise that we won't hide our VAT or any other incidental charges away at the end of the purchasing process, and our P&P is a flat �2.95, whether you buy one wind up penguin or a box full of Slinkys. We have a simple and easy to follow returns and refunds policy. We are constantly expanding our lines to give customers wider choice and more options, and we will always, always, try to do our best for you. That's our philosophy.
An important part of this is giving customers (and potential customers, of course) the feeling that they can speak to us, just like they would if they physically walked into a shop. We want customers to feel like they know us personally, and that they get on with us, and hopefully visit us again in the future. To that end, as well as our telephone number and e-mail addresses, we have incorporated onto our sites the excellent 'help me' button, which allows people to chat to any one of us that happens to be available at the time. So if you are visiting anyway, feel free to click on it, let us know what you think, have a chin-wag and we might invite you round for coffee.
Just so you feel that you know us a little bit better, here is a brief summary of the main players at Fuzion:
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Jamie - aka, 'Sonic', Jamie is our chief tech-nerd. If something isn't working, feel free to blame him entirely. We do! Jamie runs and updates all these pages (also blame him for typos) and is generally the company front man for anything involving electricity or, for that matter, chocolate. Interesting Fact: Jamie was once an extra on never-popular antique/detective crossover TV program 'Lovejoy'.
jamie@fuzionsystems.co.uk |
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Justin - aka 'J-Bob', the money man of the business. Justin makes sure that we have at least some money in the bank and plenty of new stuff to sell. He also writes all this stuff for the websites, so if you are offended by any of our content, he is the man to contact! Otherwise known for being tall, Justin drinks coffee by the gallon, and yet still manages to be asleep on a regular basis. Interesting Fact: Justin once cycled into the side of a horse that pulled out without indicating. The horse was fine, the bike was a write-off.
justin@fuzionsystems.co.uk |
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Jess - aka 'BlameGirl', Jess's principal responsibility is FunFuzion, mainly due to her love of shiny, noisy or wind-up merchandise, but she also keeps our database of products up to date, finds exciting new things that we might like to sell, and tries to keep our lovely customers as happy as humanly possible. Interesting Fact: Jess is vaguely related to a former member of successful uber-teeny pop troop "S-Club Seven".
jess@fuzionsystems.co.uk |
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James - aka 'J3', on account of his love of pyjamas (long story) and also, fortunately, because he is another 'J' name and it was getting confusing. James is our chief web designer - he meets the clients, gets a feel for their businesses and products, talks to them about their hopes, dreams and aspirations, and then creates a web-site out of it all. Also a dab hand at networking, eCommerce and IT, he is a master of Flash coding and Linux. And yet he doesn't come across as a complete geek, which is refreshing... Interesting Fact: James was once an Air Force engineer, and received a medal for eating pizzas.
james@fuzionsystems.co.uk |
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Chris - aka 'Jeeves', the gentleman of the troupe, he smokes a pipe, has an array of smart jackets, and has been known to wear a cravat. If there was some kind of title, such as Imperial-All-Knowing-Illustrious-Grand-Master of Linux Coding, Chris would have it on a certificate on his wall. Also a bit handy with PHP, database programming and search engine optimisation, one wonders if Chris ever left the house as a child... Interesting Fact: Chris has connections in the States and can often be caught out with his Americanisms.
chris@fuzionsystems.co.uk |
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Mal - aka 'Gloss Machine', Mal is the elder statesman of the business. Mal is very much a hands-on person, normally found lurking in the warehouse, rifling through boxes muttering about how much better things were 'in his day'. Mal makes sure that we don't run out of our product lines, and that we don't send out anything that we shouldn't. Interesting Fact: Mal is a very keen herpetologist, which is to say snakes and other cold blooded things. Make of that what you will...
mal@fuzionsystems.co.uk |
So, thats us, and that's how we work; we hope you find our site to your liking! Come back any time...
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